000 00492nam a2200205Ia 4500
008 210525s9999||||xx |||||||||||||| ||und||
040 _aSOMPKD
041 _aEnglish
082 _a658.821
100 _aWUINN,M
245 _aSUPERIOR CUSTOMER SERVICE
250 _aNA
260 _bPHI
_aNEW DELHI
_c2006
300 _a103
_bNA
500 _a230/231-236-1296-97-1300-1834-40
650 _aNA
650 _aSCHOOL OF MANAGEMENT
942 _cBK
999 _c14230
_d14230