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040 _aSOMPKD
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082 _a658.87
100 _aKUMAR.V
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
250 _aNA
260 _bOXFORD UNIVERSITY PRESS
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_c2006
300 _a323
_bNA
500 _a274-5/1585/86/87/88
650 _aNA
650 _aSCHOOL OF MANAGEMENT
942 _cBK
999 _c14656
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