000 00515nam a2200217Ia 4500
008 210602s9999||||xx |||||||||||||| ||und||
020 _cRS.0
040 _aSOETBBS
041 _aEnglish
082 _a658.812
100 _aBITNER, M.J.O
245 _aSERVICES MARKETING
260 _bTATA MCGRAW HILL
_aNEW DELHI
_c2008
300 _a743
500 _aDONATION
650 _aMANAGEMENT
650 _aMARKETING
700 _aZEITHAML, V.
_42nd Auth
942 _cBK
999 _c74285
_d74285